FAQs

How do I order?

Fill out the customization form on the "Create Hero" tab, upload your/your child’s photo, and place your order.

CHILD HEROES ARE FOR LIGHT PLAY ONLY, AND ALL OF OUR ACTION FIGURES ARE NOT FOR CHILDREN UNDER THE AGE OF 6!!!!!!!!!!!!!!!!!

COLLECTOR HEROES ARE FOR DISPLAY ONLY!!!!!!!!!

What are the hero tiers?

-Child (Light Play Only) -Collector (Display Only)

We offer a durable toy edition for play and a collector edition with hand-painted finishing.

IF YOUR CHILD IS GOING TO SLAM THE TOY AGAINST THE WALL OR THE FLOOR, IT.WILL.BREAK!!!

How long does shipping take?

Production takes about 2 weeks, then shipping varies by location but usually arrives within 5-7 days.

IF YOU ORDER AS A GIFT, PLEASE CALCULATE THE PRODUCTION TIME. WE HAND-PAINT OUR PRODUCTS AND CANNOT SHORTEN THE PRODUCTION TIME UNDER ANY CIRCUMSTANCES!!!!!!!!

Can I customize the superhero’s outfit?

Yes, you can select colors and styles to match your/your child’s personality.

What if I’m not satisfied?

We offer a satisfaction guarantee and will work with you to make it right.

ORDERS ARE BASED ON YOUR SPECIFICATIONS. IF WE CANNOT PRODUCE CERTAIN SPECIFICATIONS, WE WILL NOTIFY YOU VIA EMAIL.